Farm Policies

Personal Pets and Service Animals 

• Poplar Creek Farm is not pet friendly and you will need to leave pets at home. Poplar Creek Farm is home to a working guardian dog who is not expected to be welcoming to outside pets.
• Task trained service dogs will be accommodated to the best of our ability. Emotional Support Animals and Therapy Animals are not welcome.
• As defined by the Americans with Disabilities Act, a “service animal means any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability.”
• The ADA limits the definition of Service Animals to dogs and miniature horses. Therapy dogs, emotional support dogs and companion dogs are not Service Animals and are not afforded the same privileges in public places.
• Your service dog must be on leash, under control, and may not be disruptive or display aggression. Service dogs who display aggression to people or animals, disrupt normal operations, or bark/whine/growl (outside of a medical alert) will not be allowed at Poplar Creek Farm, per ADA guidelines. Frequently Asked Questions about Service Animals and the ADA | ADA.gov

Liability for Injury

• Under Virginia Law: ATTENTION there is no liability for an injury to or death of a participant in an agritourism activity conducted at this agritourism location if such injury or death results from the inherent risks of the agritourism activity. Inherent risks of agritourism activities include, among others, risks of injury inherent to land, equipment, and animals, as well as the potential for you to act in a negligent manner that may contribute to your injury or death. You are assuming the risk of participating in this agritourism activity.”

Accessibility

• Poplar Creek Farm is a real working farm. While much of the tour area is relatively flat, there are no sidewalks or paved areas.  The walk to see the Dexter Cattle is down a slope that will be challenging to access with wheels or physical disability.  You are welcome to participate in as much of the tour as you are able.

Cancellation policies

• Poplar Creek Farm does not offer refunds for cancellations made by visitors less than 24 hours before an activity.
• “No show” tickets or activities will be subject to the full activity price. If one or more members of your party fail to show up at tour time without advanced notice via phone call or email, you will not receive a refund.
• All tours can be canceled for any reason at the discretion of Poplar Creek Farm. Any cancellations made by Poplar Creek Farm will be refunded 100%.

Weather policies

• You will receive notification of weather cancellations by text message. These messages will be sent to the phone number used to reserve your tickets. We suggest you check your text messages before coming to the farm if you are unsure about weather conditions. If your activity is cancelled by Poplar Creek Farm for weather related reasons, you will receive a full refund. Tours leave at the designated time RAIN OR SHINE. However, they will be cancelled in the event of Lightening. You will be offered a refund or a chance to reschedule in the event of an electrical storm.

Access to and feeding farm animals

• As part of your tour, you will enter the alpaca pen where you can hand-feed the alpacas from behind an access-friendly fence. This special feeding area is for your safety as well as the safety of the alpacas. We will provide the feed for the alpacas.  No outside feed is permitted.
• The Dexter cattle are a bit more independent and not open to petting. We’ll get as close as possible.  If there is a calf in the field, we will need to respect the mother and keep a distance.